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Your Rights and Our Terms at 24 tbajee

This page covers the legal framework that governs your account and your use of 24 tbajee. Access and eligibility depend on your local law and the eligible regions we operate in — read this before you open an account or make any deposit.

Account Terms ApplyBangladesh Eligibility RulesbKash, Nagad, Rocket CoveredPolicy Last Reviewed
24 tbajee Your Rights and Our Terms at 24 tbajee
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about how a specific clause applies to your account, or you need to raise a dispute about a transaction processed via bKash, Nagad, or Rocket, our support team handles policy queries directly. Reach out through any of the channels below and quote your account ID so we can pull the right records fast.

Live Chat Available directly in the lobby. Quote your account ID and the relevant policy section for the fastest response on any legal or account query.
Email Support Send detailed policy or dispute queries to our support address. Include your transaction reference and the wallet type — bKash, Nagad, or Rocket — used.
Account Help Centre The help centre inside your account covers common policy questions, withdrawal conditions, and how to request a copy of your account data.
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling sit at the centre of how 24 tbajee operates. Your personal details are stored with encryption at rest, and your session is protected by SSL on every page — including the deposit screens where you enter your bKash or Nagad details. We retain transaction records for as long as required by our operating obligations, and account data is not shared with third parties outside of payment verification and fraud checks. If you want to know what data we hold on your account, you can request a summary through the help centre.

SSL Encryption

Every page, including the cashier and wallet screens, runs over SSL. Your bKash, Nagad, and Rocket details are never transmitted in plain text at any point.

Data Retention

We keep your account and transaction records for the period required by our operational obligations. You can request a data summary through the account help centre at any time.

Account Changes

Updating your registered wallet number — bKash, Nagad, or Rocket — requires identity verification through support. This step protects your cashout path from unauthorised changes.

Third-Party Sharing

Your data is not sold or shared commercially. It may be used for payment verification and fraud screening, which is standard for any platform processing mobile wallet transactions.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms apply to real account situations — especially around payments and eligibility in Bangladesh.

Access and eligibility depend on your local law and your eligible region status. We do not make that determination for you — check your local legal position before opening an account.

Accounts found in breach of eligibility or usage terms may be suspended. If you think a suspension was made in error, contact support with your account ID and we will review the case.

Contact support via live chat or email with your bKash or Nagad transaction reference and the date of the transfer. Include your account ID so the team can locate the payment record quickly.

Yes. Submit a data request through the account help centre. We will provide a summary of the personal and transaction data associated with your registered account.

Updated terms take effect the moment they are published on this page. We do not send individual notifications, so checking this page periodically is your responsibility as an account holder.

Account closure requests go through support. Quote your registered mobile number and account ID. Any pending Rocket or Nagad withdrawal must clear before closure is finalised.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.